What payment methods do you accept?
We accept all major cards, Paypal and Klarna.
Can I change the size on my order?
Absolutely, if you need to change this please email info@wellbrick.co.uk ASAP and mark the subject as ‘URGENT: SIZE CHANGE’ where our customer service team will process this. We always aim to get this sorted for you, however if this item has already been dispatched we unfortunately will not be able to change this and you will receive the original size ordered.
Can I add an item to my order?
Of course, if you would like to add another item to your original order please email info@wellbrick.co.uk ASAP and mark the subject as ‘URGENT: ADD A NEW ITEM’ where our customer service team will process this. We always aim to get this sorted for you, however if your order has already been dispatched we unfortunately will not be able to change this and you will need to complete a new order online for this product.
It says the money has been taken but my order hasn’t been processed?
If you haven’t received an order confirmation then your order has not been processed, however the bank may hold the payment for up to 24 hours. If you haven’t received the order confirmation email then please contact us at info@wellbrick.co.uk and our customer service team will process this.
What do I do if I haven’t received a Confirmation email?
You should receive an email as soon as you place your order. Please check that the email address provided was correct and that it hasn’t been delivered to your junk mail. If this isn’t the case then please contact us at info@wellbrick.co.uk and our customer service team will process this.
I have received the wrong item, what do I do?
Firstly, we apologise for this happening. Please contact us at info@wellbrick.co.uk and our customer service team will help you to sort this. You will be sent a free returns label which we will ask you to add to your parcel and send back to us with the original invoice. Once we receive your return we will get the correct item sent out to you ASAP. Once again we apologise for the delay in getting the correct order to you.
Can I cancel my order?
Yes, if you want to cancel your order please email info@wellbrick.co.uk ASAP and mark the subject as ‘URGENT: CANCEL MY ORDER’ where our customer service team will process this. You will receive an email to say you have been refunded and the money should be in your account within 3-5 working days. We always aim to get this sorted for you, however if this item has already been dispatched we unfortunately will not be able to cancel the order and normal returns procedures will apply.