What payment methods do you accept?
We accept all major cards, Paypal and Klarna. 

Can I change the size on my order?
Absolutely, if you need to change this please email info@wellbrick.co.uk ASAP and mark the subject as ‘URGENT: SIZE CHANGE’ where our customer service team will process this. We always aim to get this sorted for you, however if this item has already been dispatched we unfortunately will not be able to change this and you will receive the original size ordered. 

Can I add an item to my order?
Of course, if you would like to add another item to your original order please email info@wellbrick.co.uk ASAP and mark the subject as ‘URGENT: ADD A NEW ITEM’ where our customer service team will process this. We always aim to get this sorted for you, however if your order has already been dispatched we unfortunately will not be able to change this and you will need to complete a new order online for this product. 

It says the money has been taken but my order hasn’t been processed?
If you haven’t received an order confirmation then your order has not been processed, however the bank may hold the payment for up to 24 hours. If you haven’t received the order confirmation email then please contact us at info@wellbrick.co.uk and our customer service team will process this.

What do I do if I haven’t received a Confirmation email?
You should receive an email as soon as you place your order. Please check that the email address provided was correct and that it hasn’t been delivered to your junk mail. If this isn’t the case then please contact us at info@wellbrick.co.uk and our customer service team will process this.

I have received the wrong item, what do I do?
Firstly, we apologise for this happening. Please contact us at info@wellbrick.co.uk and our customer service team will help you to sort this. You will be sent a free returns label which we will ask you to add to your parcel and send back to us with the original invoice. Once we receive your return we will get the correct item sent out to you ASAP. Once again we apologise for the delay in getting the correct order to you.

Can I cancel my order?
Yes, if you want to cancel your order please email info@wellbrick.co.uk ASAP and mark the subject as ‘URGENT: CANCEL MY ORDER’ where our customer service team will process this.  You will receive an email to say you have been refunded and the money should be in your account within 3-5 working days. We always aim to get this sorted for you, however if this item has already been dispatched we unfortunately will not be able to cancel the order and normal returns procedures will apply.

What do I do if the product I received is faulty?
Firstly, we apologise for this. Our products are Quality controlled during production, after production and upon arrival into our warehouse, however occasionally a faulty product can be missed and sent out. If your product is faulty please get in touch with us at info@wellbrick.co.uk and our customer service team will help to sort this issue. You will be sent a free returns label which we will ask you to add to your parcel and send back to us with the original invoice. Once we receive your return we will get the correct item sent out to you ASAP or issue a refund. Once again we apologise for this.

How do your garments fit?
We know how important it is to get the right fit so we have made it easy. On each product page there’s a size guide table which provides details on the garment measurements and the size conversions.

What is meant by the term ‘oversized’ in the product description?
All our jackets are oversized, we believe this is part of the Wellbrick look. This means our garments are tailored to have a larger, more boxy fit. If you do however prefer a more fitted look then don‘t worry we’ve got you ... choose to go down a size from your normal one to get the perfect fit.  

When are you re-stocking?
We know that sometimes your favourite items might be out of stock. Please don’t be disappointed, we aim to re-stock where possible our best sellers and our core stock. On the product page of styles we will be re-stocking you can sign up to receive an email notification when an item is back in stock. 

How do I return/exchange an item?
If you would like to return/exchange an item that’s not a problem.  We can only accept items which have not been worn and still have the original tags attached. Please go to our returns section on the website to download our returns form. Once you have filled this out please enclose this form in your parcel along with your original invoice. 

How long do I have to return an item?
For UK customers we ask that unwanted items are returned within 14 days of receipt for a full refund/exchange. For International orders please return within 21 days of receipt for a full refund/exchange. Please check our returns section on the website to find out more about our Christmas returns policy. 

Do I have to pay to return an item?
Unfortunately at this time we cannot offer free returns so you will need to pay for your return. Please keep your receipt safe as proof of return until the process has been completed. 

When will I receive my refund on a returned item?
We will process all refunds as quickly as possible, once your refund has been processed you will be notified by email. Please allow up to 7 working days for the refunded amount to hit your bank account. 

Can I exchange for a more expensive item?
Yes, this is simple, once we know the product you would like to exchange your items to you will receive an email with an invoice for the remaining cost. Please click the link on this invoice to pay and your order will be shipped to you. 

Where do I send my order to?
Please send returns to:

Returns Dept
Wellbrick
34 Gerard St
Ashton-in-Makerfield
Wigan
WN4 9AE